Terms and Conditions
Last updated: 22.03.2026
These Terms and Conditions govern the use of the website plushins.com and the purchase of products from Plushins.
The website plushins.com is operated by:
CRNO Holdings OÜ
Registry code: 17514619
Registered address: Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117
Email: info@plushins.com
Throughout these Terms and Conditions, the terms “Plushins”, “we”, “us”, “our”, and “Seller” refer to CRNO Holdings OÜ. The terms “you”, “your”, “customer”, and “Buyer” refer to the person using the website, placing an order, or purchasing products from us.
By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.
1. General Provisions
1.1. These Terms and Conditions apply to all visitors, users, customers, and others who access or use our website.
1.2. These Terms apply to all purchases made through plushins.com, including regular orders and preorders.
1.3. By placing an order, you confirm that you are legally capable of entering into a binding contract.
1.4. If you are placing an order on behalf of another person or company, you confirm that you have the authority to do so.
1.5. We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
1.6. The Terms that apply to your order are the Terms in force at the time you place the order.
2. Products
2.1. Plushins sells bedding-related products, including plush bedsheets, fitted sheets, pillow covers, and related accessories.
2.2. Product descriptions, photos, sizes, colors, prices, materials, and other details are shown on the product pages.
2.3. We try to display product colors and details as accurately as possible. However, actual colors may vary slightly depending on your screen settings, lighting, device, and production batch.
2.4. Minor differences in color, texture, size, stitching, or appearance may occur and do not automatically mean that the product is defective.
2.5. Product availability may change at any time.
2.6. We reserve the right to limit quantities, discontinue products, or refuse orders where necessary, subject to applicable consumer law.
3. Orders
3.1. You can place an order through our website by selecting the product, size, quantity, and available options, then completing the checkout process.
3.2. Before placing an order, you are responsible for checking that all information is correct, including:
- product;
- size;
- quantity;
- delivery address;
- email address;
- phone number;
- billing details;
- payment details.
3.3. After placing an order, you may receive an order confirmation by email. This confirms that we have received your order.
3.4. We reserve the right to refuse, cancel, or limit an order if:
- the product is unavailable;
- there is an obvious pricing or product description error;
- payment is not successfully completed;
- fraud or unauthorized activity is suspected;
- delivery to the provided address is not possible;
- the order violates these Terms or applicable law.
3.5. If we cancel an order that has already been paid, we will refund the amount paid using the original payment method, unless another method is agreed.
3.6. You agree to provide accurate, complete, and up-to-date order and account information.
4. Preorders
4.1. Some products may be offered as preorders.
4.2. A preorder means that the product is not ready for immediate shipment at the time of purchase.
4.3. By placing a preorder, you reserve the selected product and agree that delivery may take longer than for regular in-stock products.
4.4. Estimated production and delivery times are shown on the product page, checkout page, or other parts of the website.
4.5. Unless otherwise stated, preorder products may take up to 14–30 business days or longer to ship.
4.6. Delivery delays may occur due to production, customs, international shipping, carrier delays, supply chain issues, force majeure, high demand, or other circumstances outside our control.
4.7. If your preorder is significantly delayed, we may contact you with an updated estimated shipping date.
4.8. If a preorder is delayed by more than 45 business days from the original estimated shipping period, you may contact us at info@plushins.com to request cancellation and a refund, unless the product has already been shipped.
4.9. Your statutory consumer rights remain unaffected.
5. Prices and Payment
5.1. Product prices are shown on the website.
5.2. Prices may be displayed in different currencies depending on your location, market, payment provider, or website settings.
5.3. The final price shown at checkout before payment is the price applicable to your order.
5.4. Prices may change at any time without prior notice. Price changes do not affect orders that have already been confirmed and paid.
5.5. Payment must be made at checkout using one of the payment methods available on the website.
5.6. Payments may be processed by third-party payment providers, such as Shopify Payments, card payment providers, PayPal, or other supported processors.
5.7. We do not store your full credit or debit card number on our servers.
5.8. Your bank, card issuer, or payment provider may charge currency conversion fees, foreign transaction fees, or other charges. We are not responsible for such fees.
5.9. An order is accepted for fulfillment only after successful payment confirmation.
6. Taxes, Duties, and Customs
6.1. Depending on your delivery country, your order may be subject to VAT, sales tax, import duties, customs charges, or other fees.
6.2. Where applicable, taxes may be calculated and collected at checkout.
6.3. If taxes, duties, or customs charges are not collected at checkout, you may be responsible for paying them directly to the relevant authority or carrier.
6.4. Customs processing may delay delivery.
6.5. We are not responsible for delays caused by customs authorities, border checks, unpaid customs charges, or incorrect customs information provided by the customer.
7. Delivery and Shipping
7.1. We deliver to the countries and regions available at checkout.
7.2. Delivery times shown on the website are estimates only and are not guaranteed unless expressly stated.
7.3. Delivery may be handled by third-party carriers, postal services, warehouses, fulfillment partners, or logistics providers.
7.4. You are responsible for providing a complete and correct delivery address.
7.5. We are not responsible for failed delivery caused by incorrect, incomplete, or outdated delivery information provided by you.
7.6. If a package is returned to us because of an incorrect address, failed delivery, refusal to accept the package, or failure to collect the package, we may deduct return shipping costs, reshipping costs, and other reasonable costs from any refund, where permitted by law.
7.7. Risk of loss or damage passes to you when the goods are delivered to you or to a person designated by you to receive them.
7.8. If the package arrives visibly damaged, you should inform the carrier where possible and contact us immediately at info@plushins.com with photos of the package and product.
8. Returns and Refunds
8.1. We offer a 30-day return policy, unless otherwise stated on the product page or checkout page.
8.2. To request a return, contact us at:
8.3. You must contact us before sending any item back. Items returned without prior approval may not be accepted.
8.4. To be eligible for a return, the product must usually be:
- unused;
- clean;
- undamaged;
- in the same condition as received;
- with labels, tags, and original packaging where possible;
- accompanied by proof of purchase.
8.5. For hygiene reasons, bedding products that have been used, washed, damaged, stained, or returned in unsuitable condition may be refused, unless the product is defective or your mandatory consumer rights provide otherwise.
8.6. If your return is approved, we will provide instructions on where and how to send the product.
8.7. Unless the product is defective, damaged, incorrect, or unless we expressly state otherwise, you may be responsible for return shipping costs.
8.8. We may refuse a return if the product is not returned in acceptable condition, subject to your mandatory consumer rights.
8.9. Once we receive and inspect the returned item, we will inform you whether the refund is approved.
8.10. Approved refunds will be issued to the original payment method where possible.
8.11. Refund processing times may depend on your bank, card issuer, or payment provider.
8.12. If more than 15 business days have passed since we approved your refund, please contact us at info@plushins.com.
9. EU 14-Day Right of Withdrawal
9.1. If you are a consumer located in the European Union, you have the legal right to withdraw from an online purchase within 14 days without giving a reason.
9.2. The withdrawal period starts from the day you, or a person designated by you, receives the goods.
9.3. To exercise your right of withdrawal, you must contact us within the 14-day period at:
9.4. You may use a clear statement such as:
“I hereby withdraw from my purchase contract for the order number [insert order number].”
9.5. After notifying us of withdrawal, you must return the goods without undue delay and no later than 14 days after informing us of your withdrawal.
9.6. The goods must be returned unused, clean, undamaged, and in the same condition as received, unless the condition change was necessary to inspect the goods.
9.7. You may be responsible for the direct cost of returning the goods, unless we agree to cover it or applicable law requires otherwise.
9.8. We will refund eligible payments without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until we receive the returned goods or until you provide proof that you have sent them back.
9.9. We may reduce the refund if the value of the goods has been reduced due to handling beyond what is necessary to inspect the nature, characteristics, and functioning of the goods.
9.10. The right of withdrawal may not apply to certain goods where permitted by law, including sealed goods that are not suitable for return for health or hygiene reasons and were unsealed after delivery.
9.11. This section does not limit any stronger rights you may have under applicable consumer law.
10. Damaged, Defective, or Incorrect Products
10.1. Please inspect your order as soon as possible after delivery.
10.2. If the product is defective, damaged, or you received the wrong item, contact us immediately at:
10.3. Please include:
- order number;
- description of the issue;
- photos or videos of the defect, damage, wrong item, or packaging;
- your contact information.
10.4. If the product is confirmed to be defective, damaged, or incorrect, we may offer a replacement, repair, refund, or another solution in accordance with applicable law.
10.5. Nothing in these Terms limits your statutory rights regarding defective or non-conforming goods.
11. Exchanges
11.1. We may allow exchanges depending on product availability and the condition of the returned item.
11.2. The fastest way to receive a different item may be to return the original item and place a new order.
11.3. Exchange requests are subject to approval and product availability.
12. Customer Responsibilities
12.1. You agree to use our website only for lawful purposes.
12.2. You must not:
- use the website for fraudulent, illegal, or unauthorized purposes;
- interfere with the security or functionality of the website;
- upload or transmit viruses, malware, or harmful code;
- attempt to access systems, accounts, or data without authorization;
- copy, reproduce, resell, or exploit any part of the website without our written permission;
- provide false, misleading, or incomplete information.
12.3. You are responsible for keeping your account login details confidential, if you create an account.
12.4. You are responsible for all activity under your account, unless caused by our fault.
13. Intellectual Property
13.1. All content on the website, including text, images, product photos, videos, graphics, logos, designs, layout, product descriptions, and brand materials, belongs to us or our licensors.
13.2. You may not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without our prior written consent.
13.3. The name Plushins, the website content, product presentation, and brand assets may be protected by intellectual property laws.
14. User Reviews, Comments, and Submitted Content
14.1. If you submit reviews, comments, photos, videos, suggestions, feedback, or other content to us, you grant us the right to use, reproduce, publish, display, translate, edit, and share that content for business, marketing, and promotional purposes, where permitted by law.
14.2. You confirm that your submitted content does not violate the rights of any third party.
14.3. You must not submit content that is unlawful, offensive, abusive, defamatory, misleading, obscene, threatening, or harmful.
14.4. We may remove, edit, or refuse to publish user content at our discretion.
14.5. You are responsible for the accuracy and legality of the content you submit.
15. Third-Party Services and Links
15.1. Our website may contain links to third-party websites, tools, apps, payment providers, delivery providers, or other services.
15.2. We are not responsible for third-party websites, services, policies, content, or practices.
15.3. Your use of third-party services may be subject to their own terms and privacy policies.
15.4. You should review third-party terms before using their services.
16. Website Availability
16.1. We try to keep the website available and functioning properly.
16.2. We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.
16.3. We may suspend, update, modify, or discontinue any part of the website or service at any time.
16.4. We are not responsible for losses caused by temporary website unavailability, technical errors, maintenance, or third-party service interruptions, except where required by law.
17. Limitation of Liability
17.1. Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
17.2. Nothing in these Terms limits your mandatory consumer rights.
17.3. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of revenue, loss of data, or loss of business opportunity.
17.4. To the maximum extent permitted by applicable law, our total liability related to an order is limited to the amount paid by you for that order.
17.5. These limitations do not apply where liability cannot be limited under applicable law, including liability for intentional misconduct, gross negligence, personal injury, or mandatory consumer protection rights.
18. Force Majeure
18.1. We are not responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.
18.2. Such events may include:
- natural disasters;
- war;
- terrorism;
- riots;
- strikes;
- pandemics;
- government restrictions;
- customs delays;
- transport disruptions;
- supplier delays;
- production delays;
- power or internet failures;
- payment provider issues;
- carrier or logistics failures.
18.3. If such an event affects your order, we will try to inform you and find a reasonable solution.
19. Personal Data
19.1. We process personal data in accordance with our Privacy Policy.
19.2. Our Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.
19.3. The Privacy Policy is available on our website.
20. Termination or Restriction of Access
20.1. We may suspend or restrict your access to the website if you violate these Terms, misuse the website, engage in fraud, or harm our business, website, customers, or service providers.
20.2. You may stop using our website at any time.
20.3. Any obligations that by their nature should survive termination will continue to apply, including payment obligations, intellectual property provisions, liability limitations, and dispute provisions.
21. Governing Law
21.1. These Terms and Conditions are governed by the laws of the Republic of Estonia.
21.2. If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence.
21.3. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions remain valid and enforceable.
22. Dispute Resolution
22.1. If you have a complaint or dispute, please contact us first at:
22.2. We will try to resolve the issue directly and fairly.
22.3. If a dispute cannot be resolved directly, it may be submitted to the competent courts of Estonia, unless mandatory consumer law gives you the right to bring proceedings elsewhere.
22.4. Consumers may also have the right to contact a relevant consumer protection authority or alternative dispute resolution body.
22.5. In Estonia, consumer disputes may be handled by the Consumer Disputes Committee, which resolves disputes between consumers and traders where applicable.
23. Contact Information
For questions about these Terms and Conditions, orders, returns, refunds, or complaints, contact us at:
CRNO Holdings OÜ
Registry code: 17514619
Registered address: Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117
Email: info@plushins.com