Plushins

Our support team is here to help with any questions or concerns about your order or our products. If you need assistance, feel free to contact us through our contact page or by email. We usually respond within 24 hours on business days and will do our best to resolve your request as quickly as possible.

Orders are usually processed within 1–3 business days. Standard delivery typically takes 7–15 business days, depending on your location.

For pre-order items, delivery may take up to 30 days due to high demand and production time.

To keep your plushy bedsheet soft, cozy, and long-lasting, we recommend washing it on a gentle cycle with cold water and using mild detergent. Avoid bleach and high heat, as these can damage the fabric and reduce its softness. For best results, air dry or tumble dry on low heat.

For more detailed instructions and care recommendations, please visit our Product Care Guide page on our website.

Once your order has been shipped, you will automatically receive a tracking number via email. This tracking number allows you to follow your package and see its delivery progress. If you have not received your tracking information after a few days, please contact our support team.

If you are not satisfied with your purchase, you may request a refund or return within 30 days of receiving your order. To start a return or refund request, please contact our support team with your order number and details about the issue. Our team will guide you through the process.